5 Essential Financial Metrics Every Small Business Owner Should Track

Jo Rawald • November 3, 2024

Simplify key financial metrics and why they matter for long-term success.

Alright, let’s talk business numbers. And before you roll your eyes and think, "not another finance lecture," hear me out. Financial metrics aren’t just about math - they’re about making sense of your business’s health. Imagine your financial metrics as a doctor’s report – they tell you what’s working and what needs a little TLC. So, here’s a straightforward rundown of five essential metrics every small business owner should track and why these numbers matter in the long run.

Gross Profit Margin is Your Profitability Powerhouse
The Gross Profit Margin is your "what’s left after expenses" figure. It shows you how much money remains after covering direct costs like materials, production, or service delivery. Think of it as your business’s core profitability – what’s left after making your product or delivering your service.
To calculate it, subtract your Cost of Goods Sold from your Total Revenue. Divide that by Total Revenue and multiply by 100. For example, if your bakery pulls in $10,000 in sales but spends $4,000 on ingredients and packaging, you’re left with $6,000. Your Gross Profit Margin would be 60%. A higher margin means you’re running a healthy operation, but if you’re dipping below 30 percent, it’s time to look at your costs or consider pricing adjustments.

Why This Matters
Gross Profit Margin helps you understand if your business is set up for success. A healthy margin allows for reinvestment, growth, and stability, making sure you have the flexibility to innovate and move forward.


Net Profit Margin Shows You the Bottom Line
Moving on from gross to net, your Net Profit Margin tells the bigger story. After covering everything from rent to utilities to taxes, what’s left? This is your bottom line, the ultimate measure of profitability, and the clearest picture of whether your business is in the black.
To find it, subtract all expenses from Total Revenue, then divide by Total Revenue and multiply by 100. If your bakery earns $10,000 in revenue and, after all costs, you’re left with $1,500, then your Net Profit Margin is 15%. Tracking this over time will show trends, tell you what’s working, and identify areas to streamline.

Why This Matters
Net Profit Margin reveals your true profitability. This number shows how efficient your business is and highlights any areas draining your revenue. A steady net margin means you’re not just making money but managing expenses smartly.


Current Ratio is Your Cash Flow Health Check
The Current Ratio provides a snapshot of your liquidity. This is the metric that shows how easily you can cover short-term debts with your short-term assets like cash, accounts receivable, and inventory. Think of it as your "can I keep the lights on" check.
To calculate it, divide Current Assets by Current Liabilities. For example, if you have $8,000 in assets and $4,000 in liabilities, your Current Ratio is 2.0. Generally, a ratio above 1.0 is good, while anything below it might signal potential cash flow issues down the line.

Why This Matters
Cash flow is the lifeblood of your business. A low Current Ratio may mean you’re risking a cash shortfall. And while a high ratio isn’t necessarily bad, it could indicate cash sitting idle instead of working for your business. Your goal should be a balanced ratio to ensure stability without locking up resources.


Customer Acquisition Cost (CAC) Tracks Your Marketing Spend
Customer Acquisition Cost tells you how much you’re spending to bring each new customer through the door. Whether it’s advertising, social media campaigns, or referral bonuses, CAC gives you a clear idea of whether your marketing budget is working as hard as it could.
To find it, divide the total amount spent on marketing and sales by the number of new customers acquired in a period. If you’re spending $2,000 on advertising monthly and bringing in 50 new customers, your CAC is $40 per customer. Knowing this helps you weigh if those dollars are being spent effectively.

Why This Matters
If your CAC is too high, it might indicate that your marketing strategy isn’t yielding enough return. With high CAC, profits can take a hit if not balanced by strong sales. By monitoring CAC, you’ll know where to tighten up or where to put more budget, making sure you’re reaching the right audience without overspending.


Lifetime Value (LTV) Focuses on Long-Term Customer Worth
The Lifetime Value metric helps you look at each customer as a long-term investment. It’s a measure of how much each customer is likely to spend over the course of their relationship with your business. When you know your LTV, you can make more informed decisions about spending and customer retention.

To calculate it, multiply the Average Purchase Value by Purchase Frequency and Customer Lifespan. For example, if your bakery customers spend $20 per visit, come in once a month, and stay loyal for three years, that’s an LTV of $720. If your CAC is $40, you’re in a good spot, as your long-term customer value outweighs the acquisition cost.

Why This Matters
LTV helps you understand customer profitability over time. A high LTV compared to CAC means you’re getting a solid return on your marketing investment. It also shows you the importance of customer retention – a high LTV is your cue to nurture loyal customers since they contribute significantly to long-term success.


Bringing It All Together
Tracking these metrics doesn’t mean you have to be a finance expert. It’s about knowing where you stand, adjusting when necessary, and staying focused on growth. Here’s a recap to keep things simple:
  • Gross Profit Margin shows your product’s profitability and guides you on pricing and cost control.
  • Net Profit Margin is the true profitability picture after all expenses, showing if your business model is sustainable.
  • Current Ratio keeps you in check with cash flow and liquidity, so you know you’re financially stable.
  • Customer Acquisition Cost (CAC) highlights the cost of attracting each new customer and reveals whether your marketing is paying off.
  • Lifetime Value (LTV) focuses on the long-term worth of each customer, showing how valuable loyal customers are to your bottom line.
Whether you’re just starting to track these metrics or you’ve been at it for years, remember that these numbers are your business’s best friends. They tell you where to focus, when to scale back, and when to push forward. Make it a habit to review them regularly, see what story they’re telling, and adjust as needed.

Feel free to schedule a Free Discovery Call.  Let’s see how we can tackle your business challenges together and take things to the next level. Here’s to building a future that’s not only profitable but sustainable for you and your family. Cheers to your success!


By Jo Rawald April 16, 2025
I went to a networking event yesterday at Rosie’s Bar & Grill in Wilton Manors. Tropical-chic to the max. You know the kind of place - upscale casual, strong cocktails, mandatory valet. Now usually, I’m all about valet. But not yesterday. I wasn’t there to sip martinis or hang around all night. I could only stay for 20-minutes. That means - I was on a serious 20-minute mission: say hi, shake hands, peace out. Then, get back in my car to jump on a Zoom meeting! I certainly wasn’t about to drop $20 just to park my car for 20 minutes. No way! I pulled into the valet area, looked the guy dead in the eye, and said, “I’ll be in and out faster than your last relationship. Can I just park it right here?” And bless his heart - he said yes. Honestly, that should’ve been my win for the night. But then I met Sean Gac-Guerrier. Sean’s the Marketing Director at Excel Title, Inc. We started talking about dogs - and **cue the angels singing. We clicked instantly. Not two strangers meeting, more like two childhood friends who hadn’t seen each other in a decade! Sean showed me a photo of his dog, Dottie. I pulled out pics of my girl, Adelaide. Then he pulled out a photo of Dottie that stopped me in my tracks. Sean had a photo of what Dottie would look like as a human. Not a cartoon. Not a filter. I’m talking AI-generated, fully humanized, real-world, cardigan-wearing, intelligent-and-intimidating Dottie. I was mesmerized! It was as if Pixar and the FBI teamed up to design her. I looked at Adelaide’s pic… then looked back at Sean… and blurted out, “I need to humanize my dog!!” And I did. I went home, found the exact AI prompt, uploaded Adelaide’s photo, answered a few fun questions about her personality, and style - then… BOOM. Human Adelaide was born. Tall, lean, cozy-chic, with that unmistakable “don’t-mess-with-me-but-I’ll-still-hug-you” vibe. She looked like she ran Homeland Security and still had time for tacos and espresso martinis on a rooftop. Honestly? I stared at the image for like five minutes. Because it wasn’t just about making something cute. It was about seeing something familiar - something you know - come to life in a new way. Here’s the AI Prompt if you want to try it yourself:
By Jo Rawald April 11, 2025
Leftovers are the fake friends of the food world. And you know what? That’s what a lot of businesses look like, too. They launch with energy. Get some quick wins. A few clients. One lucky viral post. They look like they’re set up to thrive…until pressure hits. The market shifts. Leads dry up. And suddenly - leftovers. Not sustainable. Not scalable. Definitely not long-term. That’s why I teach my clients to build like bamboo - strong, flexible, and BUILT TO LAST. My BAMBOO framework doesn’t chase trends. It builds foundations. At Brains, Brilliance & Bold Moves , I’m teaching how to outlast the noise, scale without stress, and build a business that actually pays you… year after year. No more business leftovers. No more "it looked like enough until you opened it." You deserve a full plate. 📍 May 7 in South Florida 🎟️ Claim Your Spot 🍷 Wine included. Obviously. Catch you in the room. Jo
By BSDB7200 April 9, 2025
If your business feels like one never-ending game of catch-up, we need to fix that. Too many women are drowning in busywork, doing too much, and seeing too little return. They’re hustling hard but not making real money. That’s not a business - that’s a burnout plan. B.A.M.B.O.O. - The Profit Formula That Kills Uncertainty and Fuels Rapid Growth
By Jo Rawald April 4, 2025
You don’t need more chaos - you need a business that runs like a machine. If you’re constantly scrambling, reinventing the wheel, or trying to keep up, your business doesn’t have a real structure. And without structure, scaling is impossible. Most business owners build their success on sheer effort instead of smart systems - and that’s why they burn out before they ever hit real revenue growth. What’s the Secret to a Bulletproof Business? B.A.M.B.O.O.
By Jo Rawald April 2, 2025
You’re working too damn hard for too little. You’re hustling, grinding, doing all the things - but where’s the payoff? If your revenue isn’t growing at the rate it should be, it’s not because you need to work more. It’s because you’re not maximizing what you already have. Scaling isn’t about doing MOR E. It’s about making every move count. You don’t need to add more services. You don’t need to post more on social media. You don’t need to exhaust yourself trying to be everywhere at once. You need a strategy that turns your existing efforts into higher profits, stronger cash flow, and sustainable success. B.A.M.B.O.O. - The Exact Business Structure That Makes Scaling Effortless
By Jo Rawald March 31, 2025
A while back, I was on a Zoom networking call. You know the kind - 30-second intros, a few breakout rooms, and a whole lot of wondering “Why am I even here?” When it was my turn, I gave my usual intro. Nothing fancy. Just clear and true: “I help women entrepreneurs simplify their systems, increase profits, and build a business that doesn’t burn them out.” Then we moved on. Nobody commented. Nobody asked a follow-up. I honestly thought it fell flat. But a few days later, I got a DM from someone in that meeting. She said, “I’ve been repeating your line to myself ever since. I think I need your help.” It stopped me in my tracks. Not because it turned into a sale (though it did)… But because I realized: clarity attracts. I wasn’t being flashy. I wasn’t over-explaining. I was just finally saying what I do, who I help, and how I help them - clearly, consistently, and unapologetically. And that one sentence? It stuck. That’s what I want for you. Because if your dream clients can’t repeat what you do… If your message is foggy, vague, or buried under “inspirational” fluff… They won’t hire you. They won’t refer you. And they won’t remember you when they need what you offer. That’s why I’m inviting you to: Brains, Brilliance & Bold Moves • A Workshop for Women Entrepreneurs Ready to Work Smarter & Profit Bigger 📍 May 7th | 6PM–8PM | Total Wine & More, Pembroke Pines, FL 🍷 Includes catered experience, wine tasting, & real strategy This is not a vision board party. This is a high-impact, hands-on evening designed to help you: ✅ Attract the right clients (without chasing anyone) ✅ Simplify your offers, systems & structure ✅ And create a business that’s profitable, sustainable, and crystal clear I’ll be walking you through the “A” in my B.A.M.B.O.O. Framework - Attract - and showing you exactly how to stop getting overlooked and start becoming the obvious choice. Ready to be heard — and remembered? 🔗 Save Your Seat Here It’s time to stop trying harder… and start showing up with clarity that sticks. Talk soon, Jo P.S. Know a woman whose message is powerful but messy? Forward this. Let’s get her showing up with client-magnet energy too.
By Jo Rawald March 28, 2025
A few years ago, I decided I was going to finally lose the pesky 10 pounds I had slowly put on over the years. I jumped online and found this weight loss coach who looked like a total dream - toned arms, glowing skin, every photo airbrushed to fitness-perfection. I followed her. Obsessed a little. Booked a 1:1 Introductory Zoom meeting with her to sign up for her program. Then she popped up on camera and… y’all, she didn’t even remotely resemble her photos. I’m not here to body shame - this isn’t about that. But she was clearly 60 pounds heavier than her brand claimed, and everything about the vibe felt… off. Here’s the point. It wasn’t about this woman’s size. It was about the brand disconnect. What she sold didn’t match what she delivered. She was coaching a transformation she clearly hadn’t made herself. I was confused and confused people don’t buy. Period. And that confused moment? It’s one of the reasons why I created my B.A.M.B.O.O. Framework. Because I don’t want you building a business that looks good online but crumbles under pressure. I want you building something that lasts. That grows with purpose. That holds its ground when the storms come. So why Bamboo ? Because bamboo is deceptively strong. It bends - but it doesn’t break. It thrives in chaos, survives in the harshest conditions, and grows fast when rooted deep. You can cut it back and it keeps coming. That’s the kind of business I help women build - durable, flexible, unshakable.
By Jo Rawald March 18, 2025
Let me tell you about a landscaping business in Kansas pulling in $1.2 million a year in gross revenues. Sounds like a solid business, right? Except for one little problem - over the past ten years, they racked up $1.3 million in unpaid invoices. That’s not just bad; that’s horrific. They weren't just doing work for free - it was costing them money to service a client's lawn! Their billing and collection system was a disaster. Clients were paying late (if at all), invoices were slipping through the cracks, and their bank account was bleeding cash. But here’s the kicker - they didn’t even realize how bad it was because their bank account never went into the negative. It came close a few times, but, as long as there was still $100 in their checking account - they thought they were doing fine. From that moment, when we discovered their 10-year Accounts Receivable balance was well into the 7-figures, we came up with a collections plan! I know what you’re thinking. “Jo, there’s no way you went back ten years and collected on old invoices.” Ohhhhh....but we did. And not just that - we re-invoiced and sent late payment notices for every single outstanding balance, even ones from a decade ago. But here’s the secret sauce - we didn’t just send out friendly reminders and hoped for the best. Nope. We threatened to report every single past-due balance to the IRS. [Keep reading if you want to learn more about how we did that]. Suddenly, those clients who had been ghosting them for years? They started paying real fast when they heard the IRS could get involved. And guess what? In just six weeks, we collected $1,079,000 a whopping 83% of what they thought was a lost cause. Now, let me be clear - that didn’t happen by magic. It wasn’t just about sending invoices. It took hustle, strategy, and relentless follow-up. But we did it. And once we got that money in the door, we put a bulletproof billing and collection system in place so they NEVER ended up in that mess again. Now? Today? They have a $0 balance on anything past 30 days. Clients pay ON TIME, cash flow is smooth, and they don’t have to chase down their own money anymore. So let me ask you - how much money are YOU leaving on the table? How many clients are you “hoping” will pay? How long are you willing to stay stuck, grinding without seeing the cash actually hit your account? Because here’s the truth - Hard work alone doesn’t equal profit. Strategy does. And that’s exactly why I created Brains, Brilliance & Bold Moves - a LIVE, in-person workshop in South Florida for women business owners who are DONE spinning their wheels and READY to get paid what they’re worth. This is where business owners learn how to make MONEY. B.A.M.B.O.O. - The Business Growth Formula That Refuses to Break Bamboo doesn’t chase sunlight - it grows straight to it. It doesn’t fight for space - it claims it. It doesn’t wait for perfect conditions - it expands anyway. Your business should be doing the same.
By Jo Rawald March 17, 2025
Every year on St. Patrick’s Day, Chicago pulls off one of the boldest marketing moves of all time. They don’t just slap a few shamrocks on storefronts and call it a day. No. They shut down streets, they throw massive parades, and they dye an entire river green. And guess what? It works. People show up in droves. They take photos. They talk about it for weeks. Because when you go that big, that bold, and that unapologetically loud, you become impossible to ignore. Now, let me ask you this - what’s your business doing? Too many entrepreneurs market themselves like a whisper. They post once in a while and hope clients magically find them. They keep their services under wraps like some exclusive VIP secret. They don’t want to be “too loud” or “too much.” And then they wonder why no one is buying. Meanwhile, the businesses making real money? They’re throwing a parade. They’re visible. They’re showing up consistently. They’re making noise. Not spammy, not desperate - just strategic, confident, and impossible to ignore. Here’s the Reality If people don’t know you exist, they can’t pay you. If you’re waiting for clients to just find you, you’re going to be waiting a long time. The best brands aren’t the best-kept secrets - they’re the ones that know how to make themselves seen. So, how do you stop being invisible? How do you turn your business into something people can’t stop talking about? That’s exactly what I’m teaching at Brains, Brilliance & Bold Moves - a hands-on workshop for women entrepreneurs who are done waiting quietly and ready to attract clients with confidence. On May 7th at Brains, Brilliance & Bold Moves in South Florida, we’re covering: • How to market yourself like a parade (without feeling salesy) • How to attract dream clients instead of chasing bad ones • How to fix your cash flow so you always know where your next dollar is coming from • The exact strategies to get seen, get paid, and stop wasting time This isn’t theory. It’s action. If you’re a woman business owner, grab your seat now. If you know a woman entrepreneur who needs to stop waiting in the shadows, send this her way - she’s welcome. Sign up here See you May 7th. And hey - if Chicago can turn a whole river green, you can show up and promote your blimey business.
By Jo Rawald March 14, 2025
Have you ever had that gut feeling that something was off - like you just knew something wasn’t right? You pull up somewhere familiar - somewhere you go all the time - and yet, something feels… off. Your gut tightens. Your instincts go on high alert. You don’t have proof that anything’s wrong, but you sure as hell aren’t about to ignore that feeling. That was me the other morning at the dog park. And let me tell you - my instincts? Dead on. The Routine That Got Disrupted Adelaide and I have our morning routine down to a science. Dog park, 6:45 AM, five days a week. She’d love to go every day, but, you know, I got work commitments.
More Posts