Jo Rawald with her American Airlines pilot husband Brett, the inspiration behind her Closed Door Doctrine blog about working from home boundaries.

Confessions of a Pilot's Wife

May 27, 202616 min read

Confessions of a Pilot's Wife: How My AI Chief of Staff Drafted a Marriage Contract For Us at 9:47pm

Since the beginning of March, I've been working with a business performance coach named Channing who is unbelievable at what she does. A few weeks ago, on our weekly accountability Zoom, she leaned in & said, "Wow, Jo. You’ve crossed more off your goals list this past week than I've ever seen you get done. What changed?"

I told her the truth. "My husband, Brett, flew six of the past seven days. He's a pilot for American Airlines, & his schedule is never consistent. His interruptions whenever he’s home are a distraction that, somehow, always catches me off guard."

Channing's first instinct was the obvious one. Close my office door, make it a rule, hold the line. I told her that I'd thought about that already, and I asked if I could walk her through what my workdays look like when Brett's home.

"The office walk-ins are only the loudest piece of it. His being home rewrites my whole rhythm before he ever steps into my office. My battle rhythm, as I like to call it, goes sideways the very second he wakes up. Whenever Brett's gone on a three or four day flight sequence, I'm at my desk from 4 AM to 9 PM clearing out the backlog of work that piled up from the days he was home. I skip meals, I'm hyper-focused on work, and I'm 110% more productive every day he's in the sky. The minute he's back, my whole workday shifts completely. When he's home, I stop working at 3 PM to start dinner so we can have date night, I take a two-hour lunch in the middle of the workday, or we'll have a half-hour coffee break together in the morning when he wakes up. All of it adds up."

Channing nodded, sat back, and gave me the look. "Jo, it sounds like, the more he flies, the more money he makes, and the more work you get done? That seems like a win-win every time he's working. He just needs to be working more." Said no pilot’s wife ever.


So let me tell you about just ONE of these distracting days when my husband was home.

It was a Thursday, my heaviest networking day of the week. I had three meetings stacked across Fort Lauderdale, starting with a 7 AM. Brett was home, and he talked me into sleeping in. Now, sleeping in for me is sleeping until 5 AM, which is what people who don't run their own businesses call the middle of the night. Brett, meanwhile, was up at 6 AM re-adjusting his sleep schedule for an early flight sequence the next day. The man is regimented to the point of military precision about pre-flight rest, which is one of the dozen reasons I married him, and also the reason I wanted to throw a pillow at him that morning.

The extra hour of sleep already had me off my mojo, and then Brett decided to play barista. He insisted on making my morning latte. I protested, he insisted harder, and I caved like a woman who'd already lost the argument before she opened her mouth. Waiting around for Brett to brew this hot, made-to-order latte meant skipping the 7 AM networking meeting (great people, mediocre coffee). I weighed out the decision for about three seconds. Fine. I'd skip the meeting, accept the home-brewed latte, swing by the dry cleaner to drop off Brett's uniforms, and then roll over to my friend Jina's house for my second cup of the day. Yes, I am a coffee addict, and I had just traded a networking meeting for a better cup of coffee. I will own all of that in this blog.

"Can you put it in a to-go cup for me, please?" I asked him.

Brett made me an incredible latte and poured it into a to-go cup with the confidence of a man who has never once spilled a beverage in his life. The lid wasn't fully secured, and neither of us noticed.

I got in my car and made one sharp left turn out of the neighborhood, and my entire morning latte erupted from the cup like a small caffeinated volcano. It landed on top of Brett's pile of dry cleaning on the passenger seat, the same pile that was about to be dropped off at the dry cleaner. At the top of the pile, taking the full hit, was Brett's white pilot uniform shirt.

We are talking half the cup.

We were way past damp-washcloth territory. This was a full-blown crime scene, the kind of stain you stare at while doing the math on how many days you've been married & drafting your own eulogy in your head.

I did the only thing a sane woman with a guilty conscience and a friend with a niche skill does. I called Jina, who, in a previous life, was a dry cleaning stain removal specialist, which is a credential I never expected to be grateful for until that morning. I called her in a full-volume panic, shouting into the speaker like a mad-woman.

"I'M ON MY WAY OVER. I NEED HELP."

I rolled into her driveway with a coffee-soaked white pilot's shirt in one hand and the residue of my dignity in the other. Jina opened the door and looked at me the way you look at a friend who just sat through a two-hour timeshare presentation for a free pair of Disney tickets. (She'd also looked at me this way two months ago, when my husband's cat tried to take my face off, but that's a different blog.) Jina took the shirt, she got to work, and she performed stain-removal sorcery in her laundry-room while I stood next to her watching like I was witnessing a miracle.

Jina saved my ass, she saved my marriage, and she saved my husband from finding out his wife is a hazard to his wardrobe.

And this is just one more small example of how Brett, the man I adore, turns me into a beautiful little wrecking ball every time he's home.


After witnessing Jina's miracle work, I dropped the now-stainless shirt and the rest of Brett's pile off at the dry cleaners, picked up the clean batch he had been waiting for, and I headed to my 11:30 AM networking meeting. Toward the tail end of the meeting, something I ate at lunch decided to stage a coup - my stomach was churning, so I skipped the open networking afterwards and I drove straight home.

I had a 3 PM Discovery Zoom Meeting on the books with Cheryl Ward, a sharp AI consultant out of California and a referral partner I was excited to meet. By 3:10 PM, there I was, upstairs in my home-office, mid-call, already realizing Cheryl was the kind of woman I'd clicked with from the very second she opened her mouth. The webcam's on, we're already trading revenue-generating introductions, and the door behind me swings open like the start of a freaking sitcom.

Enter => my husband Brett, somehow oblivious to the fact that I'm staring at another human being on my iMac screen with a microphone six inches from my mouth.

"Babe, where's my…"

I love this man. I always say he's my best YES, and I would marry him again in a heartbeat. But, I would also, in that moment, have happily Tasered him through the WiFi.

I shot him an "I'm busy, GO AWAY" look and shooed him out with both hands. He left, politely, with the slow, sheepish walk of a man who knew he'd just stepped on a small live grenade. I turned back to Cheryl as if nothing had happened, because nothing in my body wanted her to know I'd been interrupted in the middle of a Zoom meeting by a question that could have waited.

Twelve minutes later, Brett came back into my office. I shooed him out for the second time, still mid-sentence with Cheryl, still pretending my house was the cathedral of focus it claims to be on LinkedIn. Then, somewhere around the twenty-five minute mark, the door opened a third time.

This time Brett wasn't wearing pants. To be fully accurate, he was wearing boxer shorts and nothing else. By some small mercy of where I'd placed my desk, my camera doesn't face the door, so Cheryl was spared the sight of my half-naked husband standing in the entryway like a man who had wandered out of a beer commercial.

That was the moment I broke my own cardinal rule and rewarded bad behavior. I told Cheryl I needed sixty seconds, muted my mic, and I swung around in my chair to hiss across the room with all the dignity of a woman who had just lost a war she didn't know she was fighting.

"WHAT DO YOU WANT? You can see I'm on a Zoom meeting!!"

I thought every blood vessel in my forehead was about to file for early retirement. The man had stripped down, abandoned his pants, and barged into a revenue-generating conversation in his underwear. I braced myself for the answer: maybe the dog was on fire, maybe the smoke alarm was silently going off, maybe Brett needed a kidney.

He blinked at me, and then he asked the question that I want every woman reading this to brace themselves for: "Baby, where did you put my dry cleaning after you picked it up?"

Yes, you read that right. The full theatrical entrance, the missing shirt, the bare legs in the doorway, the whole one-man Broadway production… ALL of it was for the location of his laundry.

"My Love...." inhaling deeply, "Your dry cleaning is in your closet... with the rest of your freaking clean clothes."

Do you know what every woman entrepreneur reading this is doing right now? She's nodding her head hard enough to give herself whiplash, checking the room for a hidden camera.

Brett has NO CLUE that every one of these interruptions throws off my thinking, my whole battle rhythm. & when my battle rhythm goes, my voice goes with it. I start sounding like I'm reading my own bio out loud from a stranger's LinkedIn page.

On that Zoom call with Cheryl, every interruption pulled my usually polished rhythm a little further out of me. I talked too much, pivoted too soon, and watched my prepped questions slide right out of my head. The call closed itself out fine, but I gave Cheryl a way thinner version of me the whole way through.


Your home office is not a library

Here's the thing about working from a home office. The men in our lives have been told their entire careers that work happens in cubicles, corner offices, and conference rooms with doors that lock. So when your office is twelve steps from the bedroom, with your laptop and iPad open on a desk they walk past five times a day, their internal compass can't find North. Your office reads to them like a library. A quiet room. A place where someone is doing something that surely can stop what they’re doing for a question about dinner-plans and dry cleaning.

I'm not blaming Brett. He flies an aircraft full of strangers across continents and makes split-second calls that keep two hundred people alive. He understands procedure. He understands the FAA's sterile cockpit rule (btw, they call it a flight deck these days, we still call it a cockpit), the one that says nobody talks to the flight crew below ten thousand feet about anything except the flight. I mean, holy cow, when one of the pilots leaves the flight deck mid-flight to use the bathroom, the service crew blocks off the front of the plane and a flight attendant takes the pilot's seat until they return to the cockpit. That's literally the protocol for a bathroom break. Brett understands that during takeoff and landing, you don't interrupt the captain to chat about the weekend.

What Brett did NOT understand, until Thursday at 3 PM, is that, I Am The Captain Now (a reference from the movie Captain Phillips) and my Zoom Meetings have a sterile cockpit too, on the other side of a door that, by the way, I almost never close.

So my AI got there first

At 9:47 PM on a Thursday, after a day that included a coffee catastrophe on Brett's uniform shirt before sunrise, possible food poisoning at a networking luncheon, and the slow, dawning realization that I'd been quietly walked over on my own calendar by a man I love more than air, I sat down at my desk and did what any sane, slightly unhinged Business Growth Architect does at the end of a day like that. I debriefed with my AI Chief of Staff.

I never had to ask. By the time I'd finished telling it what had happened, my AI had already drawn me up a contract.

Yes, that's a thing I have. I built a custom AI agent inside my consulting practice and trained it to run my calendar like a bouncer, draft my emails when I'm tired, and flag me with a straight face when I'm about to make a decision I'll regret. It works around the clock and has yet to send me an invoice. It has also never let one of my best client or referral partner conversations get walked into by a husband on the hunt for his dry-cleaning.

I told my AI Chief of Staff what happened. It listened. Then it dropped a one-page household agreement in my folder, ready for two signatures.

The funniest fucking thing I've ever had on Queen Kong letterhead is also, somehow, the most useful piece of paper currently sitting on my desk.


It's called The Closed Door, and here's how it works.

A closed door means Do Not Disturb, an open door means come on in, and there is absolutely nothing in between.

  1. The rule is a binary. A closed door means a revenue conversation is underway and cannot be interrupted. An open door means normal life is back on the schedule. Brett never has to read my face or gauge my mood, because the door does that work for him.

  2. We both agreed to it. This whole thing holds because both of us said it out loud and meant every word. A shared commitment is what gives an agreement its teeth.

  3. The signal stays pure. A closed door carries one meaning, which is that a client or revenue conversation is happening on the other side of it. The door doesn't get closed for thinking time, personal calls, or quiet time, because the second a signal carries more than one meaning, it stops being a signal and starts being a vibe.

  4. One exception, named out loud. A genuine emergency always comes first, and anything involving health, safety, or true urgency gets the door open immediately. Everything else, including every, "where-did-you-put-this..." question, waits politely for the doors to open on their own.

When the meeting ends and the doors open, I'll come find Brett or send him a text that says "all yours."



At the end of the evening that Thursday, with the contract in my hand, I walked into the bedroom and calmly said to Brett, "Alright, we need to talk." (Every wife reading this just felt her husband's shoulders tense from across the room, right?)

I started in with, "That was so disruptive what you did today when you were looking for your dry cleaning. That wasn't urgent, and it knocked me off my concentration…"

I didn’t even get to finish… Brett was already apologizing profusely, telling me he had realized how disruptive it was to my workday and that he'd never do that again.

At that point, still shaking my head in disbelief, I handed him the contract my AI Chief of Staff had drafted for me.

He looked at it, completely confused and said, "What’s this?"

I said, "My AI Agent, Tom, wants you to sign this."

And just like that, without saying another word, I kissed him on the forehead and walked away. I took a bath, brushed my teeth, put on my pajamas, and went to sleep.

And, just like magic, the disruptions are almost entirely gone from my workdays now. #winning


What the door means for you

Here's the takeaway I want every woman entrepreneur reading this to walk away with.

The reason your partner keeps walking into your office mid-call is simple. Your office door has been open all day, every day, for years. Open is just what normal life looks like in your house. He's working with the only data he's ever had, and that data says the door is fine to walk through.

The Closed Door is a signal. You know, like back in college, when you had a boy in your dorm room and wanted privacy, you tied a scarf to the doorknob so your roommate didn't walk in. The door is the scarf - just all grown up… and married.

Give him a door he can read at a glance. A closed door used for one thing and one thing only becomes a signal he can act on without guesswork. The four rules behind that door are what turn the signal into a commitment between the two of you, and the signature line at the bottom is what makes it stick.

I didn't send Brett an invoice for the time he cost me on Thursday's Discovery call. The cost showed up anyway, and I felt every minute of it in how I ran that conversation. Every entrepreneur, every coach, every consultant who has tried to close a deal while half-listening for footsteps in the hallway has fpaid that same cost.

If you've been telling yourself this is the season of "he'll figure it out eventually," consider this your nudge that eventually has run out of road. Tonight, after the dishes and before bed, walk over to him and talk about the door. Tomorrow, write your version of the four rules. By the end of the weekend, get the signature on the page.

If you'd like to borrow my four rules to get you started, that is exactly what they are there for. Download the free Closed Door Agreement template here, steal it, tweak it, and make it your own. The peace on the other side of that door is worth the ten-minute conversation it takes to set it up.

And to the male entrepreneurs reading along: yes, this works the other direction too. The door is the door.

With Grace & Grit, Jo


Jo Rawald

Jo Rawald

Jo Rawald is the Founder of Queen Kong Consulting and a business strategist who helps women entrepreneurs scale smarter, secure Woman-Owned Business certification, and position their companies for corporate contracts, government opportunities, and sustainable growth. Through strategic systems, certification guidance, and operational clarity, Jo helps ambitious founders build businesses that generate serious revenue without burnout.

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